Turn more HVAC calls into clear next actions, 24/7.
Your team can't answer every call at once. Kandaka gives HVAC companies a managed AI receptionist that can answer immediately, collect the information your team needs, follow your urgency and booking rules, and bring a person in when the situation requires one.
Built and managed in Calgary.
We have no heat.
- Answered in your company's name
- Reason identified: furnace not running
- Information captured: name, callback, service address
- Your urgency rule matched: no heat, seniors at home
- Next action: transferred to on-call technician
- Dispatcher notified with a call summary
You already invested to make the phone ring.
When your techs are on jobs, the office is closed, or three calls land at once, the response is where HVAC opportunities stall. An unanswered no-heat caller may simply call the next company.
- MarketingAds, search, referrals and reputation bring the homeowner to you.
- CallOften when something has stopped working.
- The response gapResponseAfter hours, lines busy, dispatcher on another call.
- Next actionA booked window, an on-call transfer, or a callback.
Making the phone ring is only half the job.
What happens to the call when nobody answers?
Don't take our word for it. Test the AI.
You're the homeowner. Pick what you'd say when you call, and watch what the HVAC company's team would receive.
Chinook Heating is a fictional demo company. Names, rules and appointments are examples; no real booking is made and no message is sent.
How an HVAC call flows
Kandaka follows your company's rules. It doesn't diagnose furnaces or air conditioners. It gathers the details your technicians ask for and routes the call the way you've decided.
Call
The caller's reason: "no heat", "tune-up", "strange noise".
Response
Answered right away, in your company's name, any hour you choose.
Information
Name, phone, service address and an issue summary, using the questions you approve.
Next action
Urgency rules applied, availability checked, then booking, escalation, transfer or follow-up.
Coverage for your team when they can't be everywhere at once.
- Dispatcher
- Plans routes and priorities. Kandaka sends organized call details instead of voicemails to decode.
- Customer service rep
- Handles the customers who need a person. Kandaka picks up the overflow when every line is busy.
- Technician
- Makes the technical calls on site. Kandaka collects the details your techs want before they arrive.
- Office team
- Runs the business during the day. Kandaka covers evenings, weekends and holidays.
Kandaka covers
- After-hours calls
- Overflow calls
- Simultaneous calls
- Routine information capture
Your people handle
- Technical judgment
- Complex customer situations
- Exceptions
- Important relationships
Automate the routine. Escalate the important.
A tool is not the same as a working system.
We don't hand you an AI account and expect your office to figure it out. Kandaka designs, builds, tests, launches and manages the response system around how your HVAC company actually runs.
AI software on its own
- Voice technology
- Account access
- Configuration tools
- Prompts
- APIs
Kandaka managed system
- Service-area rules
- Dispatch rules
- Urgent-call criteria
- Booking windows
- On-call escalation
- Staff handoffs
- Seasonal changes
- Call-flow discovery
- Testing and launch
- Monitoring and refinement
Does Kandaka make sense for your HVAC company?
It depends on your numbers and how you work today. These are the things we look at together, and sometimes the honest answer is that you don't need it yet.
- Inbound call volume
- How many calls you get on a normal day and in peak season.
- Missed calls
- How many go to voicemail or get abandoned.
- After-hours demand
- How often homeowners call evenings and weekends.
- Existing coverage
- Answering service, on-call rotation, or nobody.
- Number of technicians
- Whether you can take on the extra work.
- Average job economics
- What a typical service call or install is worth to you.
- Booking process
- How jobs get scheduled today, and by whom.
Pricing
A one-time implementation to design and build your system, then a monthly fee to run, monitor and improve it.
Founding Partner Program
For the first four Calgary businesses, while Kandaka builds its first local case-study portfolio.
4 founding partner spots available
$1,000 implementation
+ $399 per month
Full Managed AI Receptionist implementation and ongoing management
Apply to be a founding partnerStandard Managed AI Receptionist
After the founding spots are filled: $2,000 implementation + $499 per month.
See all AI voice agent plansPrices are in Canadian dollars. Monthly plans are billed in advance.
HVAC owners ask us
Does Kandaka replace my dispatcher?
No. It covers the calls your dispatcher can't get to: after hours, overflow and simultaneous calls. Your dispatcher stays in charge of priorities, scheduling decisions and exceptions, and receives organized call details from Kandaka.
What happens with emergencies?
You define what counts as an emergency. When a call matches those rules, Kandaka follows the escalation you set, such as transferring to your on-call technician or texting them the details. For safety situations like a gas smell, it can give callers the safety instruction you approve. It doesn't assess equipment.
Can it work only after hours?
Yes. Many HVAC companies use Kandaka only in the evenings, on weekends and holidays, or when the office line isn't picked up within a few rings.
Can it transfer to my on-call technician?
Yes. It can transfer live to the number or rotation you choose. If nobody picks up, it follows the fallback you define, for example texting the details and telling the caller when to expect a callback.
Can we choose what counts as urgent?
Yes. For example: no heat when it's below a certain temperature, seniors or young children at home, or water leaking near the furnace. We set these rules with you and adjust them over time.
Can it book service windows?
Yes. It can book into a connected calendar using the windows you define, such as 8–10 AM. If you'd rather your dispatcher confirms every job, it can capture the request instead.
Can we keep our existing phone number?
Yes. Homeowners keep calling the same number. We set up call forwarding so calls reach Kandaka when you want them to.
What happens if Kandaka doesn't know the answer?
Kandaka is configured not to invent answers. When a question falls outside its approved knowledge or workflow, it follows the fallback process your business defines, for example taking a message, transferring the call, or asking your team to follow up.
How long does setup take?
It depends on your integrations and how many rules you need. We agree a launch date with you in the written proposal, and test with your team before going live.
Can we change rules during heating and cooling seasons?
Yes. Adjusting rules is part of the managed service. Tell us when priorities change, such as no-heat calls in winter, AC tune-up promotions in spring, or holiday hours, and we update the system.
Bring us one of the calls you never want to miss.
Tell us about your HVAC company. We'll reply within one business day, review your call flow with you, and run one of your real scenarios through Kandaka. There's nothing to buy on the call.
- Send the formIt takes about a minute.
- We reply within one business dayTo set a time that suits you.
- Your free consultationWe look at your current setup and suggest next steps. There's nothing to buy on the call.
Prefer email? bookings@kandakaai.com
Or call +1 (403) 671-9197
Request received
Thanks. We'll reply within one business day to set up your consultation.
Need us sooner? Email bookings@kandakaai.com or call +1 (403) 671-9197.